Plain-language guide

What to prepare before depending on WhatsApp

Connecting WhatsApp does not fix a disordered list, unclear messages or tasks that belong to nobody.

The key idea

Organising the information and messages first helps prevent errors when WhatsApp becomes available.

Three practical points

  • Make it clear who controls the number and business account.
  • Prepare valid lists, consent, and reasons for contact.
  • Agree which replies GTS can handle and which need a decision from the business.
What should I do next?

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